While we hope that you're always delighted with your order, we understand that there are occasions you may want to return an item. Simply notify us within 7 days of receipt, by contacting us.
Naturally, we will need to receive the goods back in a perfect and saleable condition, and in its original packaging (where possible) we will then exchange or refund it, less original delivery charge.
You are responsible for covering the cost of returning items to us. To protect yourself, we would recommend using a registered postal service, and that you keep the proof of postage to make sure that the parcel and its contents arrive back to us safely as we are not responsible for returned goods being lost or damaged in transit.
We do not offer a free returns service, as this would result in increased retail prices. If you would like to know any exact returns cost before making you purchase please email email@example.com , and we will be happy to be of assistance.
Our seven day money back guarantee commences from the time the goods are received. Refunds are not offered after the seven day period expires. All orders will be refunded within 48 hours of receipt of your return. Refunds may take up to 5 days to clear in your account.
If you are returning goods for refund or exchange please send them to: -
J U. Knighton, c/o 1st Floor Gateway House, Grove Business Park, Enderby, Leicester, Leicestershire, LE19 1SY.
DAMAGED OR FAULTY GOODS
In the unlikely event that your order arrives damaged, please email firstname.lastname@example.org within 24 hours. We will then arrange for you to return the goods at our cost and organise a replacement to be sent out to you at the earliest opportunity. If you would like to make a return, please email us on email@example.com, within 14 days of receiving your goods.
CAN I CHANGE MY ORDER?
Yes, as long as we've not sent it yet. Ideally, within an hour of placing order. Contact us by e-mailing firstname.lastname@example.org.